Frequently Asked Questions

Answer: The cool mist wicking filter should be replaced about every two months, depending on use and local water hardness.

Change your filter if:

• It is hard and crusty
• It develops an odour
• Moisture output is decreased

 The Protec Replacement Wicking Filters are designed exclusively to fit this VEV400CV1 Filtered Cool Mist Humidifier

Answer: The Protec Replacement Wicking Filters work with most Vicks evaporative cool mist humidifiers. These filters are reinforced for longer filter life and maximum efficiency.

Answer: 

If mould growth is an issue, we recommend using the Protec Cleaning Ball or Fish in your water tank and make sure to never leave your filter sitting in the water if the unit is not on. Whenever you turn your humidifier off, remove the filter and allow it to air dry. If you have a unit with no automatic shut-off, you can empty the unit and turn it on with no water in it, allowing the fan to dry the filter out.

It is completely normal for your filter to discolour with each use. Yellow, brown, or rust-coloured discolouration happens because the filter absorbs all the minerals out of your water. If you flip the filter, from top to bottom with each filling of the tank, you will get much more even saturation and the longest life out of your filter.

Make sure you never add any chemicals to your filter and don’t try and clean your filter with anything but cool water. Do not squeeze the filter to dry it out.

Be sure to use genuine Protec Replacement Wicking Filters that are reinforced for longer filter life and maximum efficiency.

Answer: You can download the owner’s manual of this model here