Frequently Asked Questions

Answer: The nebulizer, or white circle, that you see at the bottom of the base vibrates at ultrasonic speeds to create the mist that this unit gives off. Minerals from your water will collect on the nebulizer and once they harden, the nebulizer slows to a pace that is too slow to create mist. Clean the nebulizer every week to ensure proper functionality. Note: When cleaning the tank or base, do not use detergent as this can impact the output. Refer to the Weekly Cleaning instructions found in the Owner’s Manual for details.

Answer: If there’s condensation, then the humidity level in the room or the house is too high, and the air is becoming saturated with water. We recommend waiting to use the unit until the moisture level drops or using the unit on a low setting. A hygrometer can be helpful in determining the actual room humidity. 

Answer: With an ultrasonic humidifier, a built-in nebulizer vibrates the water at an ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. Naturally occurring minerals in your water get projected out with the mist and can settle around the unit in the form of white dust. It is not harmful in any way; it is just the mineral contents of your water. The amount of white dust you see is directly related to the hardness of your water. To reduce the amount of white dust, use distilled or purified water or Protec Demineralization Cartridges.

Answer: You can download the owner’s manual of this model here