Frequently Asked Questions
Protec PWF2-CAN FAQs
Question: My filter has turned light brown and rust coloured. Do I need a new filter?
Answer: Probably not. The change in colour indicates only a mineral deposit. Soak the Filter in a sink full of cool water to help break up deposits. The discolouration may remain but will not affect the humidifier’s performance.
Question: How often should my filter be changed?
Answer:
It is recommended you change your Wicking Filter every 30-60 days depending on water quality and usage. If you have hard water you may need to replace your filter more frequently.
Change your filter if you notice:
- The filter is hard and crusty
- The filter starts to give off an odour
- Moisture output is decreased
Be sure to only use Protec PWF2-CAN Replacement Filter.
Question: How can I keep the filter last longer?
Answer:
To prolong the life of your Wicking Filter, turn it over each time you fill the Water Tank. This will keep the top of the filter from drying out and will help the filter to age more evenly.
If you notice the filter getting hard, you may soak the Wicking Filter in cool water to loosen mineral buildup. This will temporarily improve the performance until a replacement filter is purchased.
DO NOT attempt to clean the Wicking Filter with vinegar or any chemical solutions. Doing so may damage the Filter.
NOTE: Running the humidifier without water in the Tank or Removable Tray will help dry out the Wicking Filter quickly for short-term storage.
Need further assistance?
Call Us
1.800.VAPOR.1.2 (1.800.827.6712)
Monday - Friday
8:00 am- 7:00 pm EST
Email Us
Email your questions to:
[email protected]
