Frequently Asked Questions

VUL500C 3-in-1 SleepyTimeᵀᴹ Humidifier Diffuser Night-Light

Question: Why is the power light off?

Answer: If the Power Knob is turned beyond the “O” position and the power light is still off, double check to make sure your unit is plugged in and the outlet it’s plugged into has power.

Question: Why is there no mist or steam coming from my unit?

Answer: The nebulizer, or white circle, that you see in the bottom of the base vibrates at ultrasonic speeds to create the mist that this unit gives off. Minerals from your water will collect on the nebulizer and once they harden, the nebulizer slows to a pace that is too slow to create mist. Clean the nebulizer every week to ensure proper functionality. Note: When cleaning the tank or base, do not use detergent as this can impact the output. Refer to the Weekly Cleaning instructions found in the Owner’s Manual for details.

Question: What do I do if the water is overflowing from the reservoir?

Answer: If you notice water overflowing from the reservoir, check to make sure the Tank Cap is completely closed and in the lock position. If the Cap Seal isn’t attached to the Tank Cap or if you notice any cracks in the tank, please contact Consumer Relations here.

Question: Why is there condensation on my walls, ceiling, windows, etc.?

Answer: If there’s condensation, then the humidity level in the room or the house is too high, and the air is becoming saturated with water. We recommend waiting to use the unit until the moisture level drops or using the unit on a low setting. A hygrometer can be helpful in determining the actual room humidity.

Question: How to operate the Night-Light?

Answer: Touch the colour-changing Night-Light button (lightbulb icon) as follows

1st Press: Colour changing Night-Light turns ON
2nd Press: Light colour stops on the current colour
3rd Press: Turns Night-Light function OFF

Note: The Night-Light can be used with or without the use of the humidifier. The Night-Light will remain on, even if the humidifier has been turned off. Touch the lightbulb icon to turn the Night-Light off.

Question: How to operate with essential oils?

Answer:

To use essential oils in your humidifier, add a few drops of your favourite essential oil(s) to the water in the Tank and replace the Cap. DO NOT operate without water. ONLY use 100% natural essential oils, use of other oils may cause damage to the Humidifier.
ALWAYS reference the essential oil labelling for usage and dosage instructions.
NOTE: The Tank and Reservoir are made of oil-proof materials but other parts of the Humidifier are not. Essential oils should only be allowed in the Tank and Reservoir. If any oils spill outside of the Tank or Reservoir, be sure to wipe down gently with a wet paper towel and then dry gently with a dry paper towel.